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HP2-I57 New Test Materials, Test HP2-I57 Pdf

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A. HP Device Life Extension supports sustainability RFP requests.
B. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
C. HP Device Life Extension can be sold as a stand-alone service.
D. HP Device Life Extension always comes with Accidental Damage Protection.

Answer: A,B,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

NEW QUESTION # 23
What are the benefits that Premium+ Support provides to customers? (Select three.)

A. Availability for purchase throughout the entire product lifecycle
B. Automated ticketing streamlines & expedites repairs with high-quality support
C. Ability to monitor the entire customer fleet of HP and non-HP devices
D. 24x7 remote support in all countries where HP provides coverage
E. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail

Answer: B,D,E

Explanation:
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)

NEW QUESTION # 24
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
B. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
C. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
D. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.

Answer: B

Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures

NEW QUESTION # 25
A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?

A. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
B. By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
C. By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
D. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications

Answer: B

Explanation:
HP Configuration and Deployment services help customers manage a hybrid workforce by offering solutions such as Predefined Asset Tagging, which automates and streamlines asset management and tracking. This feature is particularly useful for companies dealing with large-scale device rollouts, ensuring that every device is easily trackable and configured according to the organization's needs. It helps alleviate the IT team's workload by managing devices more efficiently across different locations and roles

NEW QUESTION # 26
What are the three Priority Services Packages? (Select three.)

A. Priority Anytime Access
B. Priority Access Plus
C. Priority Management
D. Priority Access

Answer: A,B,D

Explanation:
HP offers different Priority Services Packages to cater to various customer needs. Priority Access provides fast and direct connection to HP support. Priority Access Plus includes all the benefits of Priority Access but with additional enhanced service levels. Priority Anytime Access offers 24/7 service for mission-critical environments, ensuring that customers receive support at any time of day

NEW QUESTION # 27
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